how to check road accident fund claim

How to Check Your Road Accident Fund Claim

In the unfortunate event of a road accident, it is essential to understand the process of claiming compensation from the Road Accident Fund (RAF). The RAF is a government entity in South Africa that provides financial support and compensation to victims of road accidents. If you have been involved in a road accident and have filed a claim with the RAF, here is a guide on how you can check the status of your claim.

1. Keep a Record of Your Claim Reference Number

When you submit a claim to the RAF, you will be provided with a unique claim reference number. This number serves as your identifier throughout the claim process. Make sure to keep this number safe and easily accessible, as you will need it to check the progress of your claim.

how to check road accident fund claim

2. Visit the RAF Website

The RAF has a user-friendly website that allows claimants to track the status of their claims online. To begin, open your preferred web browser and navigate to the RAF’s official website.

Once on the website, look for the “Claims” tab or section. Click on it to access the claim-related services and information.

3. Login to Your Account

If you have already created an account on the RAF website, log in using your credentials. If you do not have an account, you will need to register by providing your personal details and creating a username and password. Ensure you provide accurate information for easy verification.

4. Navigate to the Claim Status Section

Once logged in, navigate to the claim status section on the website. This section is specifically designed for claimants to obtain updates on their claims.

5. Enter Your Claim Reference Number

In the claim status section, you will find a field where you can enter your claim reference number. Carefully input your reference number and double-check for any errors before proceeding.

6. Submit Your Request

After entering your claim reference number, click on the “Submit” or “Check Status” button to initiate the request. The website will then process your query and display the current status of your claim.

7. Review the Claim Status Information

Once the system retrieves information related to your claim, it will be displayed on the screen. Take the time to review the details provided, including any updates, decisions, or messages from the RAF. If there are any concerns or discrepancies, take note of them for further action.

8. Contact the RAF for Additional Assistance

If you encounter any difficulties or require further clarification after checking your claim status online, it is advisable to contact the RAF directly. The RAF has a dedicated customer service helpline and email support to address claimants’ concerns and provide assistance.

9. Follow Up Regularly

Depending on the complexity of your claim, it may take time for updates to be reflected on the website. Therefore, it is crucial to follow up regularly to ensure you receive the most up-to-date information regarding your claim.

Remember, patience is key during this process, as it may take some time for your claim to be processed and finalized. However, by regularly checking your claim status and staying informed, you can ensure that your road accident claim with the RAF progresses smoothly.


Checking the status of your Road Accident Fund claim is a simple and convenient process through the RAF’s website. By keeping your claim reference number safe, logging into your account, and following the step-by-step guide on the website, you can easily stay updated on the progress of your claim. Remember to also reach out to the RAF directly for any further assistance you may require. Stay informed, stay patient, and ensure a smoother road accident claim experience.

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