how to do a sim swap on mtn


Are you looking to do a SIM swap on MTN? In this article, we will guide you through the process of swapping your SIM card on the MTN network. Whether you have lost your SIM card, need to upgrade to a new SIM card, or simply want to replace your existing one, we have you covered. Read on to learn the steps involved in completing a successful SIM swap on MTN.

how to do a sim swap on mtn

What is a SIM Swap?

A SIM swap is the process of replacing your current SIM card with a new one while retaining your existing mobile number. This can be useful in various situations such as when your phone is lost or stolen, or when you want to upgrade to a new device. By doing a SIM swap, you can continue to use your mobile number without any interruption in service.

Step 1: Backup Your Data

Before proceeding with a SIM swap, it is important to backup all your important data such as contacts, messages, and any other stored information on your SIM card. This can be done by saving your data to your device’s internal memory, external storage, or cloud-based services. By taking this precautionary step, you can ensure that your data is not lost during the SIM swap process.

Step 2: Visit an MTN Service Center

Once you have backed up your data, the next step is to visit an MTN service center. Look for the nearest service center in your area and bring along the following documents:

  • Original valid ID card (such as your national ID card or passport)
  • Proof of address (such as a utility bill or bank statement)
  • Proof of ownership of the SIM card (such as the SIM pack or proof of purchase)

Hand over these documents to the MTN representative at the service center. They will verify your information and assist you with the SIM swap process.

Step 3: Complete the SIM Swap Form

After the verification process, you will be required to fill out a SIM swap form. Provide accurate and up-to-date information to avoid any issues during the SIM swap process. Make sure to double-check the information you provide before submitting the form.

Step 4: Deactivate Your Old SIM Card

Once you have completed the form, the MTN representative will deactivate your old SIM card. This step is necessary to ensure that your old SIM card becomes inactive and your number is ready to be transferred to the new SIM card.

Step 5: Activate Your New SIM Card

After deactivating your old SIM card, the MTN representative will provide you with a new SIM card. You will need to activate the new SIM card by inserting it into your phone and following the activation instructions provided. Once activated, your new SIM card will have your existing mobile number assigned to it.

Step 6: Test Your New SIM Card

Once the activation process is complete, it is important to test your new SIM card to ensure that everything is working as expected. Make a test call, send text messages, and check if you have access to mobile data. If you encounter any issues, notify the MTN representative immediately for assistance.


Swapping your SIM card on the MTN network is a straightforward process that allows you to retain your mobile number while upgrading to a new SIM card. By following the steps outlined in this article, you can successfully complete a SIM swap without any hassle. Remember to always backup your data before proceeding with a SIM swap and reach out to MTN customer support for any guidance or support you may need.

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