how to do call back on telkom

How to Request a Call Back with Telkom

Welcome to Telkom, one of the leading telecommunication companies in South Africa. We understand that sometimes you may need assistance or have questions that require the expertise of our customer support team. To provide you with exceptional service, Telkom offers a convenient callback feature that allows you to request assistance without waiting on hold. In this article, we will guide you through the process of requesting a call back with Telkom, ensuring a seamless experience for you.

Step 1: Visit the Telkom Website

To initiate a call back request, start by visiting the official Telkom website. Open your preferred web browser and enter in the address bar. Press Enter to access the website.

how to do call back on telkom

Step 2: Locate the Support Section

Once you are on the Telkom website homepage, navigate to the top menu or look for a support section. Common locations include the main navigation menu or a dedicated support tab. Click on the appropriate section to proceed.

Step 3: Find the Call Back Option

Within the support section, you should find various options for assistance. Look for a specific call back feature/link or a general contact option. Telkom prioritizes user experience, so the call back option should be easily visible.

Step 4: Provide Your Contact Details

After selecting the call back option, you will be directed to a form where you must provide your details. This step is crucial to ensure that our customer support team can reach you promptly and address your concerns effectively. Fill in the required fields, such as your name, phone number, and email address. Double-check the accuracy of the information before proceeding.

Step 5: Choose a Preferred Time

Once you have provided your contact details, you will be given the option to select a preferred time for the call back. This feature allows you to choose a time slot when you are available, ensuring convenience and flexibility. Select an appropriate time based on your schedule and availability. Keep in mind that the selected time should fall within our customer support team’s working hours.

Step 6: Submit Your Request

After completing all the required fields and selecting your preferred time, double-check all the information provided. Ensure its accuracy to prevent any delays or miscommunication. Once you are satisfied, click on the “Submit” or “Request Call Back” button to send your request to our customer support team.

Step 7: Await the Call Back

After submitting your call back request, our dedicated customer support team will review it and process your inquiry. Depending on the volume of requests, the nature of your query, and the chosen time slot, we aim to reach you within the specified time frame. While awaiting the call, keep your phone nearby and ensure it is charged to ensure a smooth communication experience.

Step 8: Prepare for the Call Back

Before receiving the call back from Telkom, it is advisable to gather any relevant documentation or information related to your inquiry. This will help our customer support team understand your concerns better and provide you with accurate solutions. Being prepared enhances the efficiency and effectiveness of the call back process.

Step 9: Answer the Call

When our customer support team calls you back, ensure that you are available to answer the call promptly. Find a quiet and comfortable location where you can discuss your concerns without any distractions. During the call, communicate your queries or issues clearly, enabling our team to provide optimal support.


Requesting a call back with Telkom is a straightforward process that helps you receive dedicated assistance without waiting on hold. By following the steps outlined in this article, you can efficiently submit your request and receive a timely response from our customer support team. Embrace the convenience of our call back feature to ensure a seamless communication experience with Telkom. For further assistance, explore our website or other support channels provided. We are committed to providing you with exceptional service and resolving your telecommunications queries effectively.

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