how to do sim swap on telkom


In this guide, we will walk you through the process of performing a SIM swap on Telkom. SIM swap is a service that allows you to change your existing SIM card with a new one, while retaining your phone number and account details. It can be done for various reasons, such as upgrading to a new SIM card, replacing a lost or damaged card, or transferring your number to a different device. We will provide you with step-by-step instructions to help you navigate through the process smoothly.

Step 1: Contact Telkom Customer Support

The first step in performing a SIM swap on Telkom is to contact their customer support team. You can reach them through their helpline number or by visiting an authorized Telkom store near you. Inform them about your intention to perform a SIM swap and provide them with your account and personal details for verification purposes.

Step 2: Confirming Eligibility

how to do sim swap on telkom

Once you have connected with Telkom customer support, they will verify your eligibility for a SIM swap. This typically involves confirming your identity and checking if your account is in good standing. If everything is in order, they will guide you through the next steps of the process.

Step 3: Selecting the New SIM Card

Telkom offers a variety of SIM cards catering to different needs. The customer support team will provide you with options for the type of SIM card you can choose from. Consider factors such as data plans, call packages, and compatibility with your device before making a decision. Once you have made your selection, the new SIM card will be prepared for activation.

Step 4: Receiving and Activating the New SIM Card

Telkom will deliver the new SIM card to your registered address or you may be required to collect it from a nearby store. Once you have the new SIM card in your possession, follow the instructions provided by the customer support team to activate it. This usually involves inserting the new SIM card into your device and following the on-screen prompts.

Step 5: Migrating your Account

After activating the new SIM card, you need to migrate your account to ensure that your phone number and all associated services are transferred to the new card. The customer support team will guide you through this process, which may involve providing additional information or confirming certain details. Once the migration is complete, your new SIM card will be fully functional.

Step 6: Testing the New SIM Card

To ensure that the SIM swap was successful, it is recommended to test the new SIM card. Check if you can make calls, send messages, and access the internet without any issues. If you encounter any problems, immediately contact Telkom customer support for assistance.


Performing a SIM swap on Telkom is a straightforward process that involves contacting customer support, selecting a new SIM card, activating it, and migrating your account. By following the steps outlined in this guide, you can seamlessly transition to a new SIM card while retaining your phone number and account details. Remember to always verify your eligibility, choose the right SIM card for your needs, and test the new SIM card after activation. If you encounter any difficulties, don’t hesitate to reach out to Telkom customer support for assistance.

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