how to reverse money on fnb app

Introduction

Reversing a transaction on the FNB app can be a convenient and straightforward process. Whether you made an incorrect payment or need to reverse a transaction for any other reason, this guide will walk you through the steps to reverse money on the FNB app.

Step 1: Launch the FNB app

To begin, open the FNB app on your mobile device. If you do not have the app installed, you can download it from your device’s app store.

Step 2: Log in to your FNB account

After launching the app, enter your login credentials to access your FNB account. This will typically include your username and password.

Step 3: Navigate to the “Transactions” section

Once you are logged in, locate and select the “Transactions” tab or section. This is where you can view a list of your recent transactions.

Step 4: Find the transaction you wish to reverse

In the “Transactions” section, scroll through the list or use the search function to find the specific transaction you want to reverse. Once you have located it, select the transaction to view its details.

Step 5: Tap on the “Reverse” button

Within the transaction details, look for the “Reverse” button or option. This button is usually located at the bottom of the screen. Tap on it to initiate the reversal process.

Step 6: Confirm the transaction reversal

After selecting the “Reverse” button, a confirmation prompt will appear on your screen. Review the details of the reversal carefully, ensuring it is the correct transaction. If everything looks accurate, proceed by confirming the reversal.

Step 7: Wait for the reversal to process

Once you have confirmed the transaction reversal, the FNB app will begin processing the request. Depending on various factors such as network speed and transaction volume, this process may take a few moments. It is essential to be patient and avoid navigating away from the app during this time.

Step 8: Check the status of the reversed transaction

After the reversal has been processed successfully, return to the “Transactions” section and locate the original transaction. It should now display as a reversed transaction with the appropriate details.

Step 9: Verify the reimbursement

If the reversal involves a monetary reimbursement, ensure that the funds have been credited back to your account. You can confirm this by checking your account balance or reviewing the transaction history in the app.

Step 10: Contact customer support if needed

If you encounter any issues or have further questions regarding the reversed transaction, it is advisable to contact FNB customer support. They can provide you with additional assistance and guidance to resolve any concerns.

Conclusion

Reversing a transaction on the FNB app is a convenient way to correct any errors or reverse unwanted payments. By following the simple steps outlined in this guide, you can easily reverse money on the FNB app and ensure a hassle-free experience.