how to reverse money on fnb

How to Reverse a Transaction on FNB Money

Reversing a transaction on FNB Money is a straightforward process that can be done through their user-friendly interface. In this article, we will guide you through the steps to reverse a transaction, ensuring your money is returned to your account without hassle.

1. Log in to Your FNB Money Account

The first step is to log in to your FNB Money account. Visit the official FNB website and click on the login button. Enter your username and password to access your account.

how to reverse money on fnb

2. Navigate to the Transaction History

Once you are logged in, navigate to the transaction history section of your FNB Money account. This section can usually be found under the “My Account” or “Transaction” tab.

3. Locate the Transaction

In the transaction history, locate the specific transaction that you wish to reverse. Look for details such as the date, recipient’s name, and transaction amount to ensure you select the correct one.

4. Click on the Transaction for More Details

Click on the transaction you want to reverse to view its detailed information. This will provide you with all the necessary data to proceed with the reversal process.

5. Initiate the Reversal

Once you have accessed the transaction details, look for an option to initiate a reversal. This may be labeled as “Reverse transaction,” “Refund,” or a similar term. Click on this option to proceed.

6. Confirm Reversal Details

A confirmation page will appear, displaying the details of the reversal. Ensure that the information is correct, including the amount to be reversed and the account it will be returned to. If everything looks accurate, confirm the reversal.

7. Check Your Account for Reversal

After confirming the reversal, check your FNB Money account to ensure that the funds have been successfully returned. Typically, the reversal process is instantaneous, and the money should be visible in your account immediately.

8. Keep Transaction Reversal Records

It’s wise to keep a record of the transaction reversal for future reference. Take a screenshot of the confirmation page or make a note of the transaction details, including the date and time of the reversal.

9. Contact Customer Support if Needed

If you encounter any issues during the transaction reversal process or if the funds do not appear in your account after a reasonable amount of time, it’s recommended to contact FNB Money customer support. They will be able to assist you further and resolve any potential problems.

Reversing a transaction on FNB Money is a simple process that can be done within minutes. By following these steps, you can ensure that any unintended transactions are rectified quickly, allowing your money to be returned to your account effortlessly.

Remember, it’s important to double-check the transaction details and keep a record of the reversal for your own peace of mind. In case of any difficulties, don’t hesitate to reach out to FNB Money customer support for guidance and assistance.

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